Cyber Crime Complaints And Resolution Assistance Center [CCC-RAC]

CCC-RAC is a  public information and assistance service dedicated to the assistance of Cyber Crime Victims in India.

The Cyber crime resolution infrastructure in India is still in a nascent stage and inadequate. As a result, whenever a Cyber Crime occurs, the victim is at a loss to understand where he should seek relief.

This center is a public service division of Naavi.org and aims at providing guidance to the victims of what they are expected to do when they observe a crime against them.

CCC-RAC will function from Bangalore and maintain a group of accredited legal advisors who will provide litigation assistance to the victims.

Interested parties may utilize the mediation and arbitration services offered by www.arbitration.in for resolving their disputes as per applicable provisions of law. Such services can be used only if both parties to the dispute agree on the use of the facilities.

For more information on Naavi and activities of Naavi.org, check www.naavi.org 

 

[Before Lodging Your Complaint check if you need the services of www.ceac.in  for archiving the evidence on which you are basing your complaint. For some useful information on procedural aspects of a Criminal Case, refer this FAQ]

Following are the contact details of some of the Cyber Crime Police Stations set up by different States. Victims in the respective jurisdiction may contact them based on the "Location".

For example, a victim in Madurai should contact Cyber Crime Cell, CB CID, Chennai while a victim in Chennai City needs to contact the Cyber Crime Cell at Egmore.

The names of the officers in charge is as per information available at present and may not be correct. Your complaint can be made by designation.

These officers are not in anyway connected with this information center.

If you donot find a Cyber Crime Police Station in your location, you may lodge the complaint in the Police Station nearest to their residence or contact the SP in the area.

CCC_RAC will only provide legal assistance through its associate members where available. 

Location	Officer In Charge	Address	Telephone No	E-mail
Chennai	Dr Sudhakar	Assistant Comissioner of Police Cyber Crime Cell Commissioner office Campus Egmore, Chennai- 600008	044-23452350	cyberac@rediffmail.com
Chennai for Rest of Tamil Nadu	ACP	Cyber Crime Cell No:3, SIDCO Electronic Complex, I Floor, Guindy, Chennai - 32. CB, CID Chennai Address Complaints to : ADGP, CBCID	Off:ADGP-CB CID 044-22509229/22502501  DIG CBCID: 044 22502503 Control Room: 044 22502510	cbcyber@tn.nic.in Notification
Bangalore for the Whole of Karnataka	-	Cyber Crime Police Station C.O.D Headquarters, Carlton House, # 1, Palace Road, Bangalore - 560 001	080-22201026 080-22943050 080-22387611 (FAX) Toll-free telephone number for filing petitions is :100 or 1-800-4250-100.	ccps@kar.nic.in ccps@blr.vsnl.net.in http://www.cyberpolicebangalore.nic.in/ http://www.ksp.gov.in  (Police website where complaints can be lodged online) http://www.crimestoppersindia.org (NGO site where public can notify crimes) List of e-mail addresses of all Senior Police officers in Karnataka : (P.S: Some mail addresses may be incorrect)
Hyderabad	-	Crime Investigation Department, 3rd Floor, D.G.P. Office, Lakdikapool, Hyderabad-500004	040-23240663, 040-27852274 040- 23297474 (Fax)	cidap@cidap.gov.in info@cidap.gov.in http://www.cidap.gov.in/cybercrimes.aspx
Mumbai	-	Cyber Crime Investigation Cell (Crime Branch, C.I.D), Annex-III Building, Police Commissioner Office, Crowford Market, Mumbai	022-22641261	officer@cybercellmumbai.com http://www.cybercellmumbai.com/
Lucknow		Cyber Crime Investigation Cell
Trivandrum		Cyber Crime Reporting Center	Call center(0471) 2727004	www.cyberkeralam.in http://keralapolice.org/newsite/ccps.html
Thane		3rd Floor, Police Commissioner Office Near Court Naka, Thane West, Thane 400601.	022-25424444	www.thanepolice.org E-Mail: police@thanepolice.org
Pune		Assistant Commissioner of Police Cyber Crime Investigation Cell Police Commissioner Office of Pune 2, Sadhu Vaswani Road, Camp, Pune 411001	020-2612 7277 020-2616 5396 020-2612 8105 (Fax)	Web site: http://punepolice.com/crime branch.html E-Mail: punepolice@vsnl.com
		Gujarat DIG, CID, Crime and Railways Fifth Floor Police Bhavan Sector 18, Gandhinagar 382 018	079-2325 4384 +91-79-2325 3917 (FAX)
Delhi		CBI Cyber Crime Cell: Superintendent of Police, Cyber Crime Investigation Cell Central Bureau of Investigation, 5th Floor, Block No.3, CGO Complex, Lodhi Road, New Delhi – 3	011-4362203 011-4392424

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Address of CBI Cyber Crime Cell

Supdt. of Police, Cyber Crime Investigation Cell Central Bureau of Investigation, 5th Floor, Block , No.3, CGO Complex, Lodhi Road, New Delhi - 3, Phone: 4362203, 4392424 : EMail: cbiccic@bol.net.in : Web: http://cbi.nic.in/

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Contact Address of Yahoo Mail and Hotmail Representative offices in India having responsibility as service providers for any Cyber Crime committed in India under ITA-2000 or other Laws.

 

Address of Yahoo India office:

Yahoo Web Services India Private Limited, 386 Veer Savarkar Marg, Opposite Siddhivinayak temple, Mumbai 400 025, 22 56622222, 22 56622244.e-mail: ad-sales-india@yahoo-inc.com

 

Yahoo also has an R & D center in Bangalore at the following address:  

Yahoo! Software Development India Pvt. Ltd.  4th floor, "Esquire Center", #9, M.G. Road, Bangalore - 560 001. Phone: +91 80 6694 9494, Fax: +91 80 6694 9595

 

Any complaint regarding abuse of yahoo mail can be filed through this web page:

http://help.yahoo.com/l/us/yahoo/mail/yahoomail/abuse.html

 

Address of MSN India Office:

MSN India, Prestige Takt, 23 Kasturba Gandhi Cross,Bangalore – 560 001, eMail: msnadin@microsoft.com, Tel: 91-80-2121212

 

E-Mail Addresses of different Cyber Crime Cells in Kerala

 

Sl.No.	Designation	Email ID
1	Trivandrum city	cybercelltvmcity@keralapolice.gov.in
2	Trivandrum rural	cybercelltvmrl@keralapolice.gov.in
3	Kollam	cybercellklm@keralapolice.gov.in
4	Pathanamthitta	cybercellpta@keralapolice.gov.in
5	Alappuzha	cybercellalpy@keralapolice.gov.in
6	Kottayam	cybercellktm@keralapolice.gov.in
7	Idukki	cybercellidk@keralapolice.gov.in
8	Eranakulam City	cybercellekmcity@keralapolice.gov.in
9	Eranakulam rural	cybercellekmrl@keralapolice.gov.in
10	Thrissure	cybercelltsr@keralapolice.gov.in
11	Palakkad	cybercellpkd@keralapolice.gov.in
12	Malappuram	cybercellmpm@keralapolice.gov.in
13	Kozhikkode City	cybercellkkdcity@keralapolice.gov.in
14	Kozhikkode Rural	cybercellkkdrl@keralapolice.gov.in
15	Wayanad	cybercellwynd@keralapolice.gov.in
16	Kannur	cybercellknr@keralapolice.gov.in
17	Kasaragode	cybercellksd@keralapolice.gov.in

 

[P.S: CCC-RAC is not a Police Station]

 

More Details: http://www.ccc-rac.in/index.html

 

THE INFORMATION TECHNOLOGY ACT, 2000

Source: planetindia.net

An Act to provide legal recognition for transactions carried out by means of electronic data interchange and other means of electronic communication, commonly referred to as "Electronic Commerce", which involve the use of alternatives to paper-based methods of communication and storage of information, to facilitate electronic filing of documents with the Government agencies and further to amend the Indian Penal Code, the Indian Evidence Act, 1872, the Bankers' Books Evidence Act, 1891 and the Reserve Bank of India Act, 1934 and for matters connected therewith or incidental thereto.

WHEREAS the General Assembly of the United Nations by resolution A/RES/51/162, dated the 30th January, 1997 has adopted the Model Law on Electronic Commerce adopted by the United Nations Commission on International Trade Law;

AND WHEREAS the said resolution recommends, inter alia, that all States give favourable consideration to the said Model Law when they enact or revise their laws, in view of the need for uniformity of the law applicable to alternatives to paper-based methods of communication and storage of information; 

AND WHEREAS it is considered necessary to give effect to the said resolution and to promote efficient delivery of Government services by means of reliable electronic records; 

BE it enacted by Parliament in the Fifty-first Year of the Republic of India as follows:-

CHAPTER 1 - PRELIMINARY

1) Short title, extent, commencement and application

2) Definitions

CHAPTER 2 - DIGITAL SIGNATURE

3) Authentication of electronic records.

CHAPTER 3 - ELECTRONIC GOVERNANCE

4) Legal recognition of electronic records.

5) Legal recognition of digital signatures.

6) Use of electronic records and digital signatures in Government and its agencies.

7) Retention of electronic records.

8) Publication of rules, regulation, etc., in Electronic Gazette.

9) Sections 6,7 and 8 not to confer right to insist document should be accepted in electronic form

10) Power to make rules by Central Government in respect of digital signature

CHAPTER 4 - ATTRIBUTION, ACKNOWLEDGEMENT AND DESPATCH OF ELECTRONIC RECORDS

11) Attribution of electronic records.

12) Acknowledgement of receipt.

13) Time and place of despatch and receipt of electronic record.

CHAPTER 5 - SECURE ELECTRONIC RECORDS AND SECURE DIGITAL SIGNATURES

14) Secure electronic record.

15) Secure digital signature.

16) Security procedure.

CHAPTER 6 - REGULATION OF CERTIFYING AUTHORITIES

17) Appointment of Controller and other officers.

18) Functions of Controller.

19) Recognition of foreign Certifying Authorities.

20) Controller to act as repository.

21) Licence to issue Digital Signature Certificates.

22) Application for licence.

23) Renewal of licence.

24) Procedure for grant or rejection of licence.

25) Suspension of licence.

26) Notice of suspension or revocation of licence.

27) Power to delegate.

28) Power to investigate contraventions.

29) Access to computers and data.

30) Certifying Authority to follow certain procedures.

31) Certifying Authority to ensure compliance of the Act, etc.

32) Display of licence.

33) Surrender of licence.

34) Disclosure.

CHAPTER 7 - DIGITAL SIGNATURE CERTIFICATES

35) Certifying Authority to issue Digital Signature Certificate.

36) Representations upon issuance of Digital Signature Certificate.

37) Suspension of Digital Signature Certificate.

38) Revocation of Digital Signature Certificate.

39) Notice of suspension or revocation.

CHAPTER 8 - DUTIES OF SUBSCRIBERS

40) Generating key pair.

41) Acceptance of Digital Signature Certificate.

42) Control of private key.

CHAPTER 9 - PENALTIES AND ADJUDICATION

43) Penalty for damage to computer, computer system, etc.

44) Penalty for failure to furnish information, return, etc.

45) Residuary penalty.

46) Power to adjudicate.

47) Factors to be taken into account by the adjudicating officer.

CHAPTER 10 - THE CYBER REGULATIONS APPELLATE TRIBUNAL

48) Establishment of Cyber Appellate Tribunal.

49) Composition of Cyber Appellate Tribunal.

50) Qualifications for appointment as Presiding Officer of the Cyber Appellate Tribunal.

51) Term of office

52) Salary, allowances and other terms and conditions of service of Presiding Officer.

53) Filling up of vacancies.

54) Resignation and removal.

55) Orders constituting Appellate Tribunal to be final and not to invalidate its proceedings.

56) Staff of the Cyber Appellate Tribunal.

57) Appeal to Cyber Regulations Appellate Tribunal.

58) Procedure and powers of the Cyber Appellate Tribunal.

59) Right to legal representation.

60) Limitation.

61) Civil court not to have jurisdiction.

62) Appeal to High Court.

63) Compounding of contraventions.

64) Recovery of penalty

CHAPTER 11 - OFFENCES

65) Tampering with computer source documents.

66) Hacking with Computer System.

67) Publishing of information which is obscene in electronic form.

68) Power of the Controller to give directions.

69) Directions of Controller to a subscriber to extend facilities to decrypt information.

70) Protected system

71) Penalty for misrepresentation.

72) Breach of confidentiality and privacy.

73) Penalty for publishing Digital Signature Certificate false in certain particulars.

74) Publication for fraudulent purpose.

75) Act to apply for offences or contravention committed outside India.

76) Confiscation.

77) Penalties and confiscation not to interfere with other punishments

78) Power to investigate offences.

CHAPTER 12 - NETWORK SERVICE PROVIDERS NOT TO BE LIABLE IN CERTAIN CASES

79. Network service providers no to be liable in certain cases

CHAPTER 13 -MISCELLANEOUS

80) Power of police officer and other officers to enter, search, etc.

81) Act to have overriding effect.

82) Controller, Deputy Controller and Assistant Controllers to be public servants.

83) Power to give directions.

84) Protection of action taken in good faith.

85) Offences by Companies.

86) Removal of difficulties.

87) Power of Central Government to make rules.

88) Constitution of Advisory Committee.

89) Power of Controller to make regulations.

90) Power of State Government to make rules.

91) Amendment of Act 45 of 1860.

92) Amendment of Act 1 of 1872.

93) Amendment of Act 18 of 1891.

94) Amendment of Act 2 of 1934.

THE FIRST SCHEDULE (See section 91)

AMENDMENTS TO THE INDIAN PENAL CODE (45 OF 1860)

THE SECOND SCHEDULE (See section 92)

AMENDMENTS TO THE INDIAN EVIDENCE ACT, 1872 (1 OF 1872)

THE THIRD SCHEDULE (See section 93)

AMENDMENTS TO THE BANKERS' BOOKS EVIDENCE ACT 1891 (18 OF 1891)

THE FOURTH SCHEDULE(See section 94)

AMENDMENT TO THE RESERVE BANK OF INDIA ACT, 1934 (2 OF 1934)

Frequently Used Cyber Crimes

 Unauthorized access to computer systems or networks

This activity is commonly referred to as hacking. The Indian law has however given a different connotation to the term hacking, so we will not use the term "unauthorized access" interchangeably with the term "hacking".

Theft of information contained in electronic form

This includes information stored in computer hard disks, removable storage media etc.

Email bombing

Email bombing refers to sending a large number of emails to the victim resulting in the victim's email account (in case of an individual) or mail servers (in case of a company or an email service provider) crashing. In one case, a foreigner who had been residing in Simla, India for almost thirty years wanted to avail of a scheme introduced by the Simla Housing Board to buy land at lower rates. When he made an application it was rejected on the grounds that the 169 schemes was available only for citizens of India. He decided to take his revenge. Consequently he sent thousands of mails to the Simla Housing Board and repeatedly kept sending e-mails till their servers crashed.

Data diddling

This kind of an attack involves altering raw data just before it is processed by a computer and then changing it back after the processing is completed. Electricity Boards in India have been victims to data diddling programs inserted when private parties were computerizing their systems.

Salami attacks

These attacks are used for the commission of financial crimes. The key here is to make the alteration so insignificant that in a single case it would go completely unnoticed. E.g. a bank employee inserts a program, into the bank's servers, that deducts a small amount of money (say Rs. 5 a month) from the account of every customer. No account holder will probably notice this unauthorized debit, but the bank employee will make a sizable amount of money every month.

To cite an example, an employee of a bank in USA was dismissed from his job. Disgruntled at having been supposedly mistreated by his employers the man first introduced a logic bomb into the bank's systems.

Logic bombs are programmes, which are activated on the occurrence of a particular predefined event. The logic bomb was programmed to take ten cents from all the accounts in the bank and put them into the account of the person whose name was alphabetically the last in the bank's rosters. Then he went and opened an account in the name of Ziegler. The amount being withdrawn from each of the accounts in the bank was so insignificant that neither any of the account holders nor the bank officials noticed the fault.

It was brought to their notice when a person by the name of Zygler opened his account in that bank. He was surprised to find a sizable amount of money being transferred into his account every Saturday.

Denial of Service attack

This involves flooding a computer resource with more requests than it can handle. This causes the resource (e.g. a web server) to crash thereby denying authorized users the service offered by the resource. Another variation to a typical denial of service attack is known as a Distributed Denial of Service (DDoS) attack wherein the perpetrators are many and are geographically widespread. It is very difficult to control such attacks. The attack is initiated by sending excessive demands to the victim's computer(s), exceeding the limit that the victim's servers can support and making the servers crash. Denial-of-service attacks have had an impressive history having, in the past, brought down websites like Amazon, CNN, Yahoo and eBay!

Virus / worm attacks

Viruses are programs that attach themselves to a computer or a file and then circulate themselves to other files and to other computers on a network. They usually affect the data on a computer, either by altering or deleting it. Worms, unlike viruses do not need the host to attach themselves to. They merely make functional copies of themselves and do this repeatedly till they eat up all the available space on a computer's memory. 170 The VBS_LOVELETTER virus (better known as the Love Bug or the ILOVEYOU virus) was reportedly written by a Filipino undergraduate.

In May 2000, this deadly virus beat the Melissa virus hollow - it became the world's most prevalent virus. It struck one in every five personal computers in the world. When the virus was brought under check the true magnitude of the losses was incomprehensible. Losses incurred during this virus attack were pegged at US $ 10 billion.

The original VBS_LOVELETTER utilized the addresses in Microsoft Outlook and emailed itself to those addresses. The e-mail, which was sent out, had "ILOVEYOU" in its subject line. The attachment file was named "LOVE-LETTER-FORYOU. TXT.vbs". The subject line and those who had some knowledge of viruses, did not notice the tiny .vbs extension and believed the file to be a text file conquered people wary of opening e-mail attachments. The message in the e-mail was "kindly check the attached LOVELETTER coming from me".

Since the initial outbreak over thirty variants of the virus have been developed many of them following the original by just a few weeks. In addition, the Love Bug also uses the Internet Relay Chat (IRC) for its propagation. It e-mails itself to users in the same channel as the infected user. Unlike the Melissa virus this virus does have a destructive effect. Whereas the Melissa, once installed, merely inserts some text into the affected documents at a particular instant during the day, VBS_LOVELETTER first selects certain files and then inserts its own code in lieu of the original data contained in the file. This way it creates ever-increasing versions of itself. Probably the world's most famous worm was the Internet worm let loose on the Internet by Robert Morris sometime in 1988. The Internet was, then, still in its developing years and this worm, which affected thousands of computers, almost brought its development to a complete halt. It took a team of experts almost three days to get rid of the worm and in the meantime many of the computers had to be disconnected from the network.

Logic bombs

These are event dependent programs. This implies that these programs are created to do something only when a certain event (known as a trigger event) occurs. E.g. even some viruses may be termed logic bombs because they lie dormant all through the year and become active only on a particular date (like the Chernobyl virus).

Trojan attacks

A Trojan as this program is aptly called, is an unauthorized program which functions from inside what seems to be an authorized program, thereby concealing what it is actually doing.

There are many simple ways of installing a Trojan in someone's computer. To cite and example, two friends Rahul and Mukesh (names changed), had a heated argument over one girl, Radha (name changed) whom they both liked. When the girl, asked to choose, chose Mukesh over Rahul, Rahul decided to get even. On the 14th of February, he sent Mukesh a spoofed e-card, which appeared to have come from Radha's mail account. The e-card actually contained a Trojan. As soon as Mukesh opened the card, the Trojan was installed on his computer. Rahul now had complete control over Mukesh's computer and proceeded to harass him thoroughly.

Internet time thefts

This connotes the usage by an unauthorized person of the Internet hours paid for by another person. In a case reported before the enactment of the Information Technology Act, 2000 Colonel Bajwa, a resident of New Delhi, asked a nearby net café owner to come and set up his Internet connection. For this purpose, the net café owner needed to know his username and password. After having set up the connection he went away with knowing the present username and password. He then sold this information to another net café. One week later Colonel Bajwa found that his Internet hours were almost over. Out of the 100 hours that he had bought, 94 hours had been used up within the span of that week. Surprised, he reported the incident to the Delhi police. The police could not believe that time could be stolen. They were not aware of the concept of time-theft at all. Colonel Bajwa's report was rejected. He decided to approach The Times of India, New Delhi. They, in turn carried a report about the inadequacy of the New Delhi Police in handling cyber crimes. The Commissioner of Police, Delhi then took the case into his own hands and the police under his directions raided and arrested the net café owner under the charge of theft as defined by the Indian Penal Code. The net café owner spent several weeks locked up in Tihar jail before being granted bail.

Web jacking

This occurs when someone forcefully takes control of a website (by cracking the password and later changing it). The actual owner of the website does not have any more control over what appears on that website In a recent incident reported in the USA the owner of a hobby website for children received an e-mail informing her that a group of hackers had gained control over her website. They demanded a ransom of 1 million dollars from her. The owner, a schoolteacher, did not take the threat seriously. She felt that it was just a scare tactic and ignored the e-mail. It was three days later that she came to know, following many telephone calls from all over the country, that the hackers had web jacked her website. 

Subsequently, they had altered a portion of the website which was entitled 'How to have fun with goldfish'. In all the places where it had been mentioned, they had replaced the word 'goldfish' with the word 'piranhas'. Piranhas are tiny but extremely dangerous flesh-eating fish. Many children had visited the popular website and had believed what the contents of the website suggested. These unfortunate children followed the instructions, tried to play with piranhas, which they bought from pet shops, and were very seriously injured!

Theft of computer system

This type of offence involves the theft of a computer, some part(s) of a computer or a peripheral attached to the computer.

Physically damaging a computer system

This crime is committed by physically damaging a computer or its peripherals.

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HISTORY FACTS ABOUT INDIA

A. India never invaded any country in her last 10000 years of history.

B. India invented the Number System. Zero was invented by Aryabhatta.
 

C. The World's first university was established in Takshila in 700BC. More than 10,500 students from all over the world studied more than 60 subjects. The University of Nalanda built in the 4th century BC was one of the greatest achievements of ancient India in the field of education.
 

D. Sanskrit is the mother of all the European languages. Sanskrit is the most suitable language for computer software reported in Forbes magazine, July 1987.
 

E. Ayurveda is the earliest school of medicine known to humans. Charaka, the father of medicine consolidated Ayurveda 2500 years ago. Today Ayurveda is fast regaining its rightful place in our civilization.

F. Although modern images of India often show poverty and lack of development, India was the richest country on earth until the time of British invasion in the early 17th Century.
 

G. The art of Navigation was born in the river Sindh 6000 years ago. The Very word Navigation is derived from the Sanskrit word NAVGATIH. The word navy is also derived from Sanskrit 'Nou'.

H. Bhaskaracharya calculated the time taken by the earth to orbit the sun hundreds of years before the astronomer Smart.; Time taken by earth to orbit the sun: (5th century) 365.258756484 days.
 

I. The value of pi was first calculated by Budhayana, and he explained the concept of what is known as the Pythagorean Theorem. He discovered this in the 6th century long before the European mathematicians.
 

J. Algebra, trigonometry and calculus came from India; Quadratic equations were by Sridharacharya in the 11th Century; The largest numbers the Greeks and the Romans used were 106 (10 to the power of 6) whereas Hindus used numbers as big as 1053(10 to the power of 53) with specific names as early as 5000 BCE during the Vedic period. Even today, the largest used number is Tera 1012(10 to the power of 12).

K. According to the Gemological Institute of America, up until 1896, India was the only source for diamonds to the world.
 

L. USA based IEEE has proved what has been a century-old suspicion in the world scientific community that the pioneer of Wireless communication was Prof.Jagdeesh Bose and not Marconi.
 

M. The earliest reservoir and dam for irrigation was built in Saurashtra.
 

N. According to Saka King Rudradaman I of 150 CE a beautiful lake called 'Sudarshana' was constructed on the hills of Raivataka during Chandragupta Maurya's time.
 

O. Chess (Shataranja or AshtaPada) was invented in India.

P. Sushruta is the father of surgery. 2600 years ago he and health scientists of his time conducted complicated surgeries like cesareans, cataract, artificial limbs, fractures, urinary stones and even plastic surgery and brain surgery. Usage of anesthesia was well known in ancient India. Over 125 surgical equipment were used. Deep knowledge of anatomy, physiology, etiology, embryology, digestion,metabolism, genetics and immunity is also found in many texts.
 

Q. When many cultures were only nomadic forest dwellers over 5000 years ago, Indians established Harappan culture in Sindhu Valley(Indus Valley Civilization)
 

R. The place value system, the decimal system was developed in India in 100 BC.